Customer Complaints Process at BSL BANK

We are committed to providing excellent products and services. If you think you can help us improve or if you have a complaint, we value the opportunity to put things right. 

We're here to listen

When you contact us via any of the following methods, please provide us with as much information as possible. This should include your account information and details of your complaint (product or service).

Claim box

By visiting any BSL branch or Head Office, you can submit your complaint via our dedicated complaints boxes. Any team member will direct you to the complaints box space.

E-mail

Send an e-mail to the below e-mail address:

complaints@bsl.com.lb 

Phone

Contact directly the Complaints Unit on the following number: +961 1980080 ext: 7423 From Monday to Friday: from 8:30 a.m. until 4:30 p.m. On Saturdays: from 8:30 a.m. until 12:30 p.m

Mailing Address

Write to our Complaints Unit at the below address: BSL Bank s.a.l. Riad Solh – Beirut, BSL Bldg Banks Street P.O. Box: 11-957 Complaints Unit

Online

Please download the below form, fill it, scan it, and mail it to us to the following email: Complaints@bsl.com.lb

claim form

What happens next?

Acknowledgment

Once you contact us your complaint will be directly sent to our Complaints Unit without passing through any branch staff member or management.

We will notify you within three working days that we have received your complaint. We will try to solve the problem immediately or we will inform you when you can expect a solution from us

Investigation

We aim to settle the matter as quickly and as fairly as possible. However, some issues can be complex, and if we need to carry out a detailed investigation, it may take some time to find a solution. We will keep you informed throughout the process. Generally, we deal with most issues within 15 working days.

Confirmation

When we have finished our investigation, we will send you our reply or contact you to explain the result and the proposed solution to your complaint.